Privacy Policy

ARC Voyage Ltd

Effective Date: January 2026

At ARC Voyage Ltd (“ARC Voyage”, “we”, “our” or “us”), your privacy and safety are at the heart of everything we do. ARC Voyage was created to give travellers greater confidence when exploring the world by providing access to important travel safety tools, emergency support features and the ability to securely manage essential information when away from home.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use the ARC Voyage website, mobile application and related services.

1. Information We Collect

When you use ARC Voyage, we may collect information including:

• Your name and contact details

• Email address

• Account login information

• Travel preferences and information you choose to provide

• Emergency contact details you upload

• Health or medical information you voluntarily add to your profile

• Documents or files uploaded by you

• Location information when you choose to use location-based services

• Forum posts, comments or information shared within community areas

• Device information and app usage data

We only collect information needed to provide and improve our services.

2. Medical and Emergency Information

ARC Voyage allows users to store information such as medical history, allergies, medications, emergency contacts and other important details.

This information is provided voluntarily by you and is designed to help you access your information when travelling or during unexpected situations.

ARC Voyage does not provide medical advice, diagnosis or treatment.

3. How We Use Your Information

We use your personal information to:

• Provide access to ARC Voyage services

• Manage your user account

• Store your chosen travel and emergency information

• Provide location-based tools such as nearby hospitals, clinics or pharmacies

• Improve app performance and user experience

• Provide customer support

• Keep our platform safe and secure

• Send important service updates

We will never sell your personal information.

4. Location Services

Some ARC Voyage features require location access, including helping users identify nearby emergency services, healthcare providers or useful travel locations.

Your location data is only used where permission has been granted through your device settings. You can disable location access at any time.

5. Community Forum

ARC Voyage includes community features allowing users to share travel experiences, questions and advice.

Users are responsible for the information they choose to share publicly.

We may review, moderate, remove content or restrict accounts where posts breach our community guidelines or safety standards.

6. How We Protect Your Data

We take reasonable technical and organisational measures to protect your information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

Access to personal information is limited to those who require it to operate and maintain ARC Voyage services.

7. Sharing Your Information

We do not sell your data.

We may share limited information only where necessary with:

• Trusted service providers supporting our technology

• Hosting and security providers

• Legal authorities if required by law

All third parties must handle your information securely.

8. Data Storage and Retention

We keep personal information only for as long as necessary to provide our services, comply with legal requirements or resolve disputes.

Users may request deletion of their account and associated personal data.

9. Your Rights

Under applicable data protection laws, you may have rights including:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Withdraw consent where processing is based on consent

• Object to certain uses of your data

Requests can be made by contacting ARC Voyage.

10. Children’s Privacy

ARC Voyage is not designed for use by children without appropriate parental or guardian involvement.

Parents or guardians are responsible for information they choose to store relating to family members.

11. Cookies and Website Data

Our website may use cookies and similar technologies to:

• Improve website performance

• Understand visitor interactions

• Improve user experience

Users can manage cookie preferences through their browser settings.

12. Changes To This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the latest effective date.

13. Contact Us

For privacy questions, requests or concerns, please contact:

ARC Voyage Ltd
Email: arcvoyageapp@gmail.com

Website: www.arc-voyage.co.uk