PRIVACY POLICY

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Last updated: 11 January 2026

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This Privacy Policy applies between you (“you”, “the user”) and Arc Voyage Ltd (“we”, “us”, “our”), the owner and operator of the Arc Voyage mobile application, website, and related services.

Arc Voyage Ltd takes your privacy seriously and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use:

• The Arc Voyage mobile application

• Our website: www.arc-voyage.co.uk

• Any related services, features, forums, or community areas operated by us

Please read this Privacy Policy carefully.

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1. Definitions and Interpretation

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In this Privacy Policy, the following definitions apply:

• Data: All information that you submit to Arc Voyage Ltd through the app, website, or services.

• Data Protection Laws: Any applicable laws relating to the processing of personal data, including the UK GDPR and the Data Protection Act 2018.

• GDPR: The UK General Data Protection Regulation.

• Arc Voyage Ltd / we / us: Arc Voyage Ltd, registered in England and Wales, operating from Enfield, United Kingdom.

• User / you: Any individual accessing or using our app, website, or services.

• Website: www.arc-voyage.co.uk and any associated sub-domains.

• App: The Arc Voyage mobile application.

Interpretation rules:

• Singular includes plural and vice versa

• Headings are for convenience only

• “Including” means “including without limitation”

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2. Scope of This Privacy Policy

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This Privacy Policy applies only to the actions of Arc Voyage Ltd and users in relation to our app, website, and services.

It does not apply to third-party websites, services, or platforms that may be linked from our website or app (including social media platforms). We encourage you to review their privacy policies separately.

For the purposes of Data Protection Laws, Arc Voyage Ltd is the data controller.

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3. Data We May Collect

 

We may collect the following personal data:

• Full name

• Date of birth

• Email address

• Telephone number

• Account login details

• Emergency contact information (where provided)

• Health-related information only where you voluntarily choose to store it

• Forum or community content you choose to post

• Technical data (IP address, device type, operating system, usage data)

We only collect data that is relevant and necessary for providing our services.

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4. How We Collect Data

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We collect data in the following ways:

a) Data you provide directly

• When you create an account

• When you contact us

• When you use in-app features

• When you post in forums or community spaces

• When you submit forms, surveys, or feedback

b) Data received from other sources

• Social media platforms (only where you connect them)

• Website analytics tools

c) Data collected automatically

• IP address

• App and website usage data

• Date, time, and frequency of access

• Interaction with features and content

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5. How We Use Your Data

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We use your data to:

• Provide and manage your Arc Voyage account

• Deliver app and website functionality

• Improve services, features, and user experience

• Enable community and forum participation

• Communicate important service updates

• Maintain safety, security, and fraud prevention

• Meet legal and regulatory obligations

Legal bases for processing include:

• Performance of a contract

• Legitimate interests

• Legal obligations

• Your consent (where applicable)

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6. Community Forums and User-Generated Content

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If you use Arc Voyage community forums or discussion areas:

• Any content you choose to post may be visible to other users

• You are responsible for the information you share publicly

• We reserve the right to moderate, remove, or restrict content that breaches our terms or community standards

Sensitive personal data should not be shared publicly in forums.

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7. Who We Share Data With

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We may share your data with:

• Employees and authorised contractors

• Professional advisors (legal, technical, compliance)

• Service providers supporting app functionality

All third parties are required to handle your data securely and lawfully.

We do not sell your personal data.

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8. Data Security

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We use appropriate technical and organisational measures to protect your data, including:

• Secure servers

• Password-protected accounts

• Restricted access controls

If you believe your data has been misused, lost, or accessed without authorisation, please contact us immediately:

📧 arcvoyageapp@gmail.com

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9. Data Retention

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We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

You may request deletion of your data at any time. Some data may be retained in backups for legal or regulatory reasons.

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10. Your Rights

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Under Data Protection Laws, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Data portability

• Object to processing

• Withdraw consent (where applicable)

To exercise your rights, contact:

📧 arcvoyageapp@gmail.com

You also have the right to complain to the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/

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11. Links to Other Websites

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Our app or website may contain links to third-party websites. We are not responsible for their content or privacy practices.

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12. Business Transfers

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If Arc Voyage Ltd is sold, merged, or restructured, user data may be transferred as part of that process, subject to this Privacy Policy.

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13. Governing Law

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This Privacy Policy is governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the English and Welsh courts.

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14. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on our website and app. Continued use constitutes acceptance of the updated policy.

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15. Contact Us

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For any privacy-related enquiries:

📧 arcvoyageapp@gmail.com

© Arc Voyage Ltd